In what could be the largest recall in the history of smartphones, the company reports 35 incidences of exploding batteries.
This article originally appeared on Recode.net.
After months of investigating, the company says there was nothing wrong with the phone itself.
The company kicked off its CES keynote by looking back on a rough 2016.
Recode’s Ina Fried and Kara Swisher talk with The Verge’s Lauren Goode on Too Embarrassed to Ask.
The holdouts will start seeing their battery limited and get a warning every time they turn on or charge their phone.
Loyalists are only grudgingly returning their recalled devices.
Spoiler alert: It involves two pairs of gloves and a Dalmatian.
Imagine a factory building 100,000 units a day, and you can see how a small error can have huge consequences.
Samsung’s fire-prone phones are officially banned.
Recode’s Ina Fried answers your questions with Kara Swisher and The Verge’s Lauren Goode on Too Embarrassed to Ask.
The recalled smartphone is getting probably the most negative publicity a tech product has ever seen.
It’s not a second recall (yet), but it may as well be.
It’s about much more than the fate of just this phone.
But it still isn’t acknowledging a safety issue exists with the replacement phones.
The question now is whether the Korean electronics giant can salvage its reputation.
The move follows several incidents, including one smoking phone that caused a Southwest flight to be canceled.
The moves come after a supposedly safe Note 7 ignited on board an airplane.
The U.S. Consumer Product Safety Commission says it is "moving expeditiously" to investigate.
Southwest canceled the flight before it took off.
Users of newer models will see a green battery light indicating their phone is unaffected by the recall.
The Korean company hopes a formal recall will spur more consumers to trade in the device.
There have been 92 incidents of overheating in the U.S., including 26 people reporting burns.
The Consumer Product Safety Commission says people should not use or charge the tablets, whose batteries have been linked to a fire risk.
But the phone is not formally banned.
A federal official says the Korean phone maker should have gone through the U.S. Consumer Safety Product Commission.
Apple is unveiling new iPhones next week.