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What to do if you own a Galaxy Note 7, the phone Samsung just recalled

Sprint is offering a loaner, while Verizon is allowing fee-free returns.


U.S. cellphone carriers were rushing to develop a game plan Friday following Samsung’s unprecedented recall of its flagship Galaxy Note 7 “phablet,” which went on sale last month.

The move follows 35 reports of battery-related issues, including fires and explosions.

Samsung said it plans to replace all devices worldwide in the coming weeks, but hasn’t said what those who have a phone should do in the meantime. That has left the carriers that sold the devices scrambling to figure out a plan for customers.

Sprint has said it will offer customers loaner devices, while Verizon is waiving its restocking fee for customers who want to return the Note 7 and get another phone.

AT&T told Recode it is “in the process of determining the exchange process for our customers and how they can replace their current Note 7 as quickly as possible.” The company promised more information later on Friday.

T-Mobile is offering customers full refunds to use toward another device or a replacement Note 7, which it said it expected to have available within two weeks. Plus, it said, customers can keep the free Netflix subscription it had been bundling with Note 7 purchases.

All the U.S. carriers have now halted sales of the phone.

Updated 8:45 am PT with more details on T-Mobile’s refund program.

Samsung's Galaxy Note 7 is being recalled because of multiple reports of exploding batteries. We're live with reporter Ina Fried talking about what you should do. Let us know your plan and post questions below.

Posted by Recode on Friday, 2 September 2016

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