Oculus won itself the distinction of launching its virtual reality headset first, but it hasn’t been all smooth sailing. Even though Rift headsets officially started shipping on March 28, many customers who preordered the $599 device have yet to receive any shipment updates. Today, Oculus admitted it’s having issues getting Rifts out the door on time, with CEO Brendan Iribe posting on Twitter that the first batch was “going out slower than we orig[inally] estimated.” In an email to customers, the company elaborated that “an unexpected component shortage” was to blame:
We’ve been working through an unexpected component shortage, and unfortuantely, that issue has impacted the original shipping estimates for some early customers. We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12th.
To make up for the issues, Oculus said that it will be covering shipping and handling charges for all orders placed to date. The company does note, however, that many have received their headsets without issue and on time.
This article originally appeared on Recode.net.