Recently, I decided buy an iPhone 6s and turn on iMessage. iPhones are great! But in the process of setting it up, I ran into some hassles that reminded me that for all the advancements that Apple has made with iOS over the years, it still can feel like it’s stuck in an old era of phones that were controlled by corporate politics. The iPhone is a computer, but sometimes it acts too much like a RAZR.
I am going to document the process that, in 2016, I went through to get my preferred ringtone on an iPhone. It is a story of complaints and gripes, yes, but it is also a story about why Apple’s philosophy about how it thinks the “future of computing” should work keeps making the mistakes of the past. It’s not just process, it’s layers and layers of politics.
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This article originally appeared on Recode.net.