Phone Problems Affecting Wireless, Landline Customers in the Southeast

An unspecified problem is causing service issues for AT&T wireless and fixed-line customers in parts of the southeastern United States and appears to be affecting other carriers as well.

“We are investigating the cause and working as quickly as possible to restore service,” AT&T said in a statement.

According to the site Downdetector.com, the issues are most pronounced in Kentucky and Tennessee and are impacting customers of AT&T, Verizon, Sprint and T-Mobile.

Update, 2:55 pm PT: A Sprint representative said that a local provider appears to be behind the outages.

“We are aware of the impacts to service in which customers across multiple carriers may be unable to access voice and some data services,” the Sprint representative said. “This appears to be an issue caused by a local exchange provider and our network team is working with the provider to restore service to impacted customers as quickly as possible.”

A Verizon representative said the company is working with an unnamed vendor on “a connectivity issue” affecting service in parts of Tennessee, Alabama, Kentucky and Indiana.

“Our engineers are aware of this issue and are working with our vendor partners to resolve this issue quickly,” the Verizon representative said. “At present we do not have an estimated time of resolution.”

This article originally appeared on Recode.net.

We have a request

Most news outlets make their money through advertising or subscriptions. But when it comes to what we’re trying to do at Vox, there are a couple of issues with relying on ads and subscriptions to keep the lights on:

1. Advertising dollars go up and down with the economy. We often only know a few months out what our advertising revenue will be, which makes it hard to plan.

2. We’re not in the subscriptions business. Vox is here to help everyone understand the complex issues shaping the world — we believe that’s an important part of building a more equal society. And we can’t do that if we have a paywall.

It’s important that we have several ways we make money, and that’s why we ask readers for help keeping Vox free. Our goal today is for 47 Vox readers to pledge an annual financial gift to Vox to help us keep our work free for everyone. Will you become one of them?

One-Time Monthly Annual

$95/year

$120/year

$250/year

$350/year

Other

$

Yes, I'll give $120/year

Yes, I'll give $120/year

We accept credit card, Apple Pay, and Google Pay. You can also contribute via