It hasn’t been an easy few weeks for Apple.
After the U2 “gift,” the delay in its HealthKit software and yesterday’s bendygate, Apple discovered it had another problem: The latest version of its iOS 8 mobile operating system is screwing up people’s iPhones, including disabling its cell service.
For the moment, it’s unclear which devices might be affected — or how many people installed the update, which, ironically, was intended to fix bugs. On Twitter, users complained (under #iOS8bugs) about losing cell service and access to Touch ID, Apple’s fingerprint sensor.
— Rich DeMuro (@richdemuro) September 24, 2014
Apple acknowledged the reports of problems with iOS 8.0.1, and quickly withdrew the update.
“We are actively investigating these reports and will provide information as quickly as we can,” a spokesperson said. “In the meantime we have pulled back the iOS 8.0.1 update.”
All new product launches have their fair share of glitches and bugs, but this was one of Apple’s bigger, more highly anticipated rollouts, and the first major new product since Steve Jobs passed away.
For now, about half of Apple device owners are running the latest version of the mobile operating system that was introduced on Sept. 17, including people with older generations of smartphones who chose to update their software to take advantage of new features. Soon after iOS 8’s launch, users complained about a variety of issues — including disappearing keyboards and accidental “selfies.”
This article originally appeared on Recode.net.