Verizon Wireless Experiences Billing Outage

Verizon Wireless confirmed that it’s experiencing a problem with its billing system that is preventing customers from accessing their online accounts. The carrier declined to say how many people were impacted by the outage, though a spokeswoman said it impacts customers primarily in the Northeast, Midwest and some southern states. A spokeswoman said the service has not been hacked, though she did not have any further explanation for the problem.

The company said the problem does not affect network services — including the ability to place calls, send texts or receive data — and that it is working toward resolution.

This article originally appeared on Recode.net.

Will you join us?

Our biggest supporters are our readers — and we’re so grateful to everyone who has made a contribution during our September campaign. We’re less than 1,000 contributions away from reaching our goal for the month, which in turn will allow us to say yes more often when our incredible journalists come to us with questions they want to answer and projects they want to pursue. Will you make a contribution before the month ends and support our policy coverage through 2024 and beyond?

One-Time Monthly Annual

$5/month

$10/month

$25/month

$50/month

Other

$

Yes, I'll give $5/month

Yes, I'll give $5/month

We accept credit card, Apple Pay, and Google Pay. You can also contribute via