Jean-Christophe MARCHIN

Seventeen years of international experience as an Operational Senior Executive Manager dedicated to the sector of provisions of services & customer focus delivery. Possessing a number of demonstrated abilities, achievements and on-going success by implementing new business generating ideas, whilst achieving and exceeding targets in the very competitive tourism trade. An effective project director well networked with creative problem solving and leadership abilities. Now looking to continue making a significant contribution for a high profile company.

My Strategy is to support clients to respond to their most pressing strategic challenges, enabling resolution and ultimately to deliver results. I measure my success on the impact I have on client organizations by the quality of my analysis. My emphasis is on implementable strategy, not report writing. I set up for real change by translating insight into action - by mobilizing client organizations, identifying the key change levers and enabling transformational changes. My values are based on a foundation of integrity, business ethics, and professionalism.

- Internal Auditing of Quality Systems based on the process approach,

- Failure Mode Effect Analysis - One of the "Quality Tools" used for risk analysis and reduction,

- Health, Security and Safety Awareness,

- Customer Service Awareness,

- Hotel opening or company reorganization: Implementation of the procedures to follow in operational field, Job analysis (benchmark positions) and recruitment policies, integration program for new employees and career management.